Privacy Policy

1. Introduction

Totlob ("we", "our", or "us") operates the Totlob mobile application and web platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. Please read this policy carefully. By using Totlob, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

When you create an account or use our services, we may collect:

• Name and contact information (email address, phone number)
• Business information (shop name, address, business details)
• Account credentials
• Payment and billing information
• Profile photos or shop logos you upload

Automatically Collected Information

When you access our services, we may automatically collect:

• Device information (device type, operating system, unique device identifiers)
• Log data (access times, pages viewed, IP address)
• Usage data (features used, interactions within the app)
• Location data (with your consent, for delivery and shop location services)

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Provide, operate, and maintain our services
• Process transactions and send related information
• Send you notifications about your orders and shop activity
• Respond to your comments, questions, and support requests
• Monitor and analyze usage trends to improve our services
• Detect, prevent, and address fraud or technical issues
• Comply with legal obligations

4. Sharing of Information

We do not sell your personal information. We may share your information in the following situations:

• With customers: Your shop name, products, and business contact information are visible to customers who visit your storefront.
• Service providers: We may share information with third-party vendors who perform services on our behalf (e.g., payment processing, hosting, analytics).
• Legal requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred.

5. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Request portability of your data
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details below.

8. Third-Party Services

Our services may contain links to or integrate with third-party websites or services (e.g., payment gateways such as OMT and Whish). We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information to them.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this page periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: dev.thewiseshopping@gmail.com